COMMON QUERIES
You Asked, We Answered
WHAT ARE THE PAYMENT OPTIONS?
FAQ
Q: What payment options are available?
A: We accept Visa, MasterCard, American Express, PayPal, and Apple Pay at checkout.
Q: Is there a refund policy?
A: We do not offer refunds, but please contact our customer care team at elloise@charmcustomdesigns.com with any issues.
Q: Do you warranty customized items?
A: No, unfortunately we do not warranty customized items. However, please follow the attached care instructions to ensure the longevity of your item.
RETURN POLICY?
FAQ
Q: Do you accept returns?
A: We do not accept returns due to the fact that all items are customized for each customer.
Q: How do I enter text for my item?
A: You should enter text into the designated form in the shop when you are shopping. Please double check the spelling and other details of the text you provide, as we are not responsible for information that has been entered incorrectly.
Q: Can I upload a photo for my item?
A: Yes, you can upload a photo through email. Please make sure the photo is of good quality.
DO YOU OFFER GIFT CARDS?
FAQ
Q: What kind of products do you offer?
A: We provide printed items for promotional events, such as logo, tote bags, t-shirts, cold and hot drinkwares, mouse pads, key chains and more.
Q: Do you offer gift cards?
A: Currently we do not offer gift cards, however when we do we'll update the information on our sites.
Q: What kind of payment methods do you accept?
A: We accept major credit cards such as Visa, MasterCard, American Express, Discover, and PayPal.